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SMI is one of the most highly regarded technology producers in the human services field. All phone-based advisors need to have a quiet home office with a door to block outside noise, a desk, an ergonomic chair, and a high-speed Ethernet internet connection with a minimum of 10 Mbps download speed and 3 Mbps upload speed.(SMI) CUSTOMER SERVICE REPRESENTATIVE-WORK FROM HOME
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Our WAH solution combines the best-in-class thinking and leadership that is the Concentrix hallmark with an operational and technology approach that comes from our experienced pool of leaders and expertise. We hire WAH staff from across the continental U.S., Canada and Europe especially those with at-home experience and aptitude. Team members with decades of remote worker expertise bring value to client programs and lead them. Our growing transition to WAH models has convinced us that the work at home platform provides the greatest variety of talent, flexibility and cost efficiency globally.Ĭoncentrix work at home staff have been increasing service quality and lowering costs for clients since 2004. Concentrix wants to lead the WAH pack around the world. The work at home (WAH) industry is booming and rapidly changing the business world as we know it. In team sports, “home team advantage” describes the psychological advantage the home team is said to have over the visiting team because of playing in familiar facilities and in front of supportive fans.Ĭoncentrix has the home team advantage in business! We’ve done our research and analysis of common market dynamics, and have extensive experience in global WAH deployments.